Managing UX

How to integrate user experience design into your project

About this course

This half-day course will provide you with the tools and knowledge you need to integrate UX into your projects and product development process.

You will learn about:

Risk and ethics
UX and agile
UX in the Digital Service Standard
Accessibility and inclusion
Working with different kinds of designers
Organisational maturity in UX

Who this course is for

This course will benefit people who:

Are building a new online service
Are improving an existing online service
Need to assess design work that is being delivered by consultants
Want to build design capacity in their team

For public servants

This course was designed with the needs of the Australian public service in mind. It is informed by the DTA Digital Service Standard, the APS learning design standards for digital, and the SFIA digital skills and competency framework.

How this course is taught

This course can be taught either online or in person. Both options are designed for accessibility.

This course uses a combination of lecture content, small group discussions, real-world examples, and collaboration tools such as collaboration boards and polls.

Course links

'Managing UX' is the second of two two connected half-day courses. The first is 'Understanding UX'.

'Leading UX' is a one-day combination of 'Understanding UX' and 'Managing UX'.

Ask about this course

What you'll learn

Learning outcomes

At the end of 'Understanding UX', you will be able to:

Describe the legal and financial risks associated with poor usability
Understand intentional and unintentional harm in design ethics
Describe how UX relates to agile, scrum, and waterfall
Recognise how UX is integrated into the Digital Service Standard
Name and describe the four fundamental principles of the WCAG accessibility guidelines
Name and describe different job titles associated with UX
Explain that UX is not a regulated profession
Identify some characteristics of a great UX designer
Understand that different organisations have different levels of maturity in UX

Learning outcomes – APSC Learning Design Standards: Digital

‘Managing UX’ aligns to the following APSC Learning Design Standards:

Interaction design

1. Introduction to Interaction Design in an Agile Government Digital Context
1.1 Transforming Government Digital services
Describe the role of Interaction Design in meeting the Digital Service Standard
1.2 Introduction to Interaction Design
Explain the fundamentals of Interaction Design

2. User research for Interaction design
2.1 Understand the problem set and the needs of the User
Discover the needs of the user Undertake research to generate user insights along with the User Researcher.

3. Key Skills of Interaction Design
3.1 Principles of design
Apply the principles of design in a digital context

Accessibility and inclusion

1. Accessible and inclusive Australian Government services
1.1. Defining accessibility and inclusion
Explain the importance of making Australian Government services inclusive and accessible.

3. Accessibility throughout the product lifecycle
3.1. What to do in Discovery
Influence discovery research to address accessibility and inclusion

4. Championing accessibility within your organisation
4.2. Advocating for change
Promote an organisational focus on accessibility and inclusion.
4.3. Influencing strategically
Influence and negotiate to ensure accessibility and inclusion are considered in corporate decision making

User research

1. The role of user research in the digital service design context
1.1. User research for government services
Describe the role of user research in meeting the Digital Service Standard
Explain the importance of understanding all user groups
Conduct user research
Conduct user research as a team sport

2. User research protocols and governance
2.2. Ethics
Apply ethical considerations in designing and conducting research